Current projects

Evaluation of the Intellectual Disability Health Team Service Model - NSW Ministry of Health

Evaluation of the Mental Health Community Living Supports program for Refugees (MH-CLSR) - NSW Ministry of Health

Summative evaluation of the National Indigenous Critical Response Service (NICRS) - Thirrili Ltd.

Qualitative research in CMOs for the Tackling Tobacco Mental Health Project - Cancer Council NSW

This qualitative project is part of a broader research trial (cluster randomised controlled trial) jointly funded by Cancer Council NSW and the NSW Ministry of Health to examine the effectiveness of Cancer Council NSW’s Tackling Tobacco program.

HCA’s is conducting three pieces of qualitative research into addressing tobacco use among community managed mental health organisations (CMO) consumers and staff.

For more information about this project contact Carla Cowles.

 Recently completed

Literature review for a mid-term review of Living Well – NSW Mental Health Commission, 2019

Workforce survey of the NSW CMO sector – NSW Mental Health Coordinating Council, 2019

Evaluation of the NSW Aboriginal Maternal and Infant Health Service Program – NSW Ministry of Health, 2019

HCA, in conjunction with  Murawin Consulting, completed a two year evaluation to investigate the reach, impact and cost of the NSW Aboriginal Maternal and Infant Health Services (AMIHS) Program since it was established over a decade ago. The evaluation focussed on the program’s impact on Aboriginal babies and their mothers and sought to identify the critical success factors in the way the service model was implemented over time across the State. A mixed method approach was adopted to examine implementation and outcomes of the program.

Model of Professional Certification for Scientists in Laboratories - Commonwealth Department of Health, 2019

HCA was commissioned by the Commonwealth Department of Health through its Quality Use of Pathology Program (QUPP) to explore the “Establishment of a national model of professional certification for scientists and technicians working in Australian pathology laboratories”. The proposed project was designed to achieve this by providing an evidence-based, co-ordinated and independent analysis of possible models and then through facilitated and mediated discussions between the relevant existing pathology service stakeholders. Several suitable options for establishing an objective, transparent and sustainable professional certification/self-regulation model and operating system for all scientists and technical staff working in Australian pathology laboratories were developed for consideration.
The specific objectives of the research were to:
1. Provide stakeholders with a strong evidence base for assessing relevant models for professional self-regulation.
2. Engage the relevant scientific professional organisations in effective collaboration
3. Craft initial consensus on possible ways forward amongst all pathology laboratory stakeholders
4. Resolve outstanding stakeholder reservations in relation to model acceptance
5. Provide a clear map to future action through an Implementation Plan

A strong evidence base for action was constructed through:
 an examination of the suitability and effectiveness of similar certification arrangements in Australia and overseas (a literature review)
 intensive analysis of overseas and Australian case studies where certification has been attempted (a case study analysis)

Review of multicultural health service delivery in SWSLHD - Population Health, SWSLHD, 2019

Evaluation of Next Step: An ACT PHN commissioned program for psychological intervention services - Capital Health Network, 2018

Evaluation of Next Step in the ACT in partnership with long-term collaborator the Centre for Rural and Remote Mental Health (University of Newcastle). The mixed methods evaluation focussed on the effectiveness and outcomes of the adaptation and delivery of the program.

Evaluation of Capital Health Network Transition of Care Pilot Program - Capital Health Network, 2018

HCA was commissioned to evaluate the service delivery model for the Transitions of Care Pilot which was developed by Capital Health Network to improve patient focused transitions of care between hospital and primary health care and community settings.



Project: Chronic Heart Failure Care Initiative Formative Evaluation Services
Client: Capital Health Network

Chronic heart failure (CHF) is a health condition that embodies the full spectrum of challenge in achieving effective integrated care – medication regimes require careful management by GPs and a high degree of agreement and compliance on the part of the consumer; episodes of poor health are likely to result in attendance at an Emergency Department out of hours, where lack of access to an established patient history and management plan can be significant barriers to effective diagnosis and treatment; a decline in health can require in-patient stays with associated transfer of care into and out of the tertiary care institution; and as the disease progresses, the need for palliative care in the community and/or in a hospice setting can arise.

HCA International has been contracted by Capital Health Network to conduct a formative evaluation of the CHF Care Initiative through rigorous assessment and diagnostic analysis. The evaluation will be of a newly created integrated care model in its initial implementation. Two study frameworks will be used for this evaluation:

  • The COMIC Model for the comprehensive evaluation of integrated care interventions
  • The Field Implementation Rating Scale (FIRS).

Project: The Australian regulatory science workforce – needs assessment project
Client: Department of Health

This project was undertaken for enHealth, the Environmental Health Standing Committee, to undertake a needs assessment of the regulatory science workforce as part of a broader workforce project plan.

Regulatory scientists play a critical role in responding to health risks and incidents in Australia. Therefore developing the workforce and understanding the workforce itself and the issues it faces is critical to ensuring a continued supply of regulatory scientists.

This project therefore examined the regulatory science workforce in terms of:

  • Skills required
  • Workforce issues currently being felt
  • Emerging concerns

A literature review, critical incidents interviews with senior level regulatory scientists and a position description analysis was undertaken for this project.

Through this assessment, it was identified that regulatory scientists draw on a skills from three broad competency clusters:

1. provide information & advice
2. formulate policy, regulations and guidelines (includes sound understanding of legislative processes)
3. effective communication & relationships

Well-developed specialist science knowledge, a capacity to manage risk and good judgement and anticipation were also found to be critical skills for the work of regulatory scientists. And yet opportunities to develop such skills and competencies are not readily available.

A final outcome of the project was a plan to conduct further exploration of the regulatory scientist workforce to ultimately develop appropriate workforce development strategies.

Contact Carla Cowles for further information.

Project - Estimating the clinical coder workforce adequacy
Client - Northern NSW Local Health District

For several years the Northern NSW Local Health District (NNSW LHD) has been attempting to manage difficulties in the coding of medical records including frequent backlogs and data quality issues. HCA, in conjunction with one of its long standing partners Pavilion Health, undertook to estimate the coder workforce demand and compare this with current coder supply in order to determine the current (and future) workforce adequacy. In this data rich environment some innovative methods were able to be developed and employed, including analysis of 12 months inpatient coded data to obtain an accurate estimate of the time required to code certain types of medical records. The coder supply was similarly able to be reclassified according to skill level in order to effectively code different types of record. A finding on adequacy was developed and presented and recommendations made regarding current work flow methods, and longer term staff development and recruitment needs.



Project: Factors for an attractive workplace – focus group findings
Client: Population Health Unit, SWSLHD

HCA was engaged by Population Health SWSLHD to assist them with understanding how to develop Population Health as attractive workplace.

A series of focus groups were held with just under a quarter of staff to explore their perspectives about Population Health and to explore factors for an attractive workplace more broadly. The method for the focus groups was based on findings from previous HCA research into workplace satisfaction that identified common factors for attractive workplaces.

The structured focus group sessions provided staff with an opportunity to reflect on and celebrate areas where Population Health was performing well but also to examine critical areas for improvement.

The key outcome from the focus groups was to obtain tangible and measurable strategies that could be implemented by Population Health to increase the workplace satisfaction.

Findings from the focus groups where well received by the Population Health Executive staff and incorporated into the broader Workforce Development Plan (developed in collaboration with HCA) which was launched in early 2017.

For more information about this project contact Carla Cowles or Lee Ridoutt.

Project - Review of workforce plans
Client - Western Sydney Local Health District

The Human Resources Services area of Western Sydney LHD had initiated the development of workforce plans for several Western Sydney District health services (e.g. Westmead Hospital, Mental Health Services, etc.) and several health professions (doctors, nurses, etc.) in conjunction with the relevant clinical services providers. HCA was requested to review the documents, identify common elements and areas of needed improvement, make suggested changes to enhance the plans for immediate submission and draft a template for the development of future annual plans.

Project - Strategic planning and development of the NT Refugee Health Program
Client - Northern Territory Primary Health Network (NT PHN)

This project was commissioned by the Northern Territory Primary Health Network (NT PHN) to contribute to the strategic planning and development of the Refugee Health Program in the NT, but essentially Darwin. The Refugee Health Program is funded by the NT Government and administered by the NTPHN to provide coordinated health services for refugees in their first 12 months of settlement. HCA Undertook a review of the current service quality through collection of quantitative and qualitative data to identify the required service changes, and then workshopped with NTPHN and several government stakeholders, a set of three possible service models appropriate to the NT. HCA the supported NTPHN implement a new model, helping bed down the service through community consultations.

Thanks for your expert input and enthusiasm working with the NT and the refugee health sector” … Emily Raso, Health Program Manager, NT PHN

Project - Evaluation of Bowraville Stronger Families Program
Client - Client Nambucca Valley Phoenix

HCA in collaboration with The University of Newcastle’s Centre for Rural and Remote Mental Health (CRRMH) undertook an evaluation of the Bowraville Stronger Families Program. This program aims to build the capacity of the community to respond to family violence and is the only program provided in Bowraville for the Aboriginal community. The evaluation concentrated on (1) ensuring that the program objectives are well understood, there is agreement on their importance, and that they are measurable (and achievable) and (2) developing quantitative data collection processes as part of normal operations.

Project - Evaluation of Barnardo’s LINKER support service for women and children escaping family violence
Client - Client Barnardo’s Western NSW

HCA in collaboration with The University of Newcastle’s Centre for Rural and Remote Mental Health (CRRMH) are designing and undertaking an evaluation of Barnardo’s newly funded after hours service for Specialist Housing Services in Western district. The program intends to support women and families in vulnerable domestic violence circumstances when they first seek support but do so after hours or on the weekend.

This evaluation seeks to support optimal implementation whilst laying the groundwork to obtain appropriate data for implementation and outcomes analysis. Data will be collected from the very first day of implementation on both operations (e.g. occasions of support, number and type of interventions) and outcomes (short and long term consequences for women and their children accessing specialist housing services), there will be information (1) to allow the program management / governance to make interim program adjustments as a form of continuous improvement, and (2) a framework which will allow program achievements to be measured.

Project - SWSLHD Population Health workforce development plan
Client - South Western Sydney Local Health District

HCA assisted the Population Health Unit in South West Sydney Local Health District (SWSLHD) to undertake a workforce development plan from the year 2016 until 2020. HCA applied its innovative competency based approach to workforce planning, an appropriate method for data poor environments and where the workforce is composed of many different types of health professional. The approach involved:

1. Constructing a competency framework that broadly covers the work of all six units within Population Health

2. Identifying the direction of services and the consequent workforce requirements

3. Conducting a workforce needs analysis that covered existing workforce numbers, distribution and levels of competence

4. Developing an appropriate set of recruitment, training and workforce deployment strategies for the Workforce Development Plan.

Download the Workforce Development Plan

Project - Evaluation of Mental Health Collaborative
Client - Mid North Coast Mental Health Collaborative (IMHpact)

In conjunction with the Centre for Rural and Remote Mental Health, University of Newcastle, this HCA project will evaluate and document the benefits of an innovative regional collaborative mental health service redesign, one that attempts to realise the intent of the NSW State and National mental health reform agenda. It will utilise and capitalise on an already engaged and committed group of stakeholders, known as IMHpact MNC (previously the Mental Health Integrated Care Collaborative). The collaborative started in 2014 on the Mid North Coast and, due to the perceived desirability of its aims, not only garners ongoing stakeholder engagement but also continues to expand.

The project has already completed three parts:

(1) A literature review of models of mental health services delivery, particularly models suited to rural and remote service environments  – Download the literature review here

(2) Development, consultation with the IMHPact MNC membership, of a program logic to inform the development of an evaluation plan and more broadly the implementation plan

(3) Drafting and acceptance of an Evaluation Plan that will guide all evaluation research data collection and analysis for the next three years.

Baseline data collection for the evaluation has now commenced, and includes data collection from all IMHPact members, a sample of mental health workers across all organisations, a survey of a sample of consumers, in-depth ‘patient journey’ interviews with a sample of consumers (to be conducted by consumer advocates) and stakeholder consultations. The baseline data collection will also draw on analysis of secondary administrative data sources. A key research design is a quasi-experimental before and after design model.

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Project – Mental Health, Suicide Prevention and Drug and Alcohol Needs Assessment for Western and Far West NSW
Client – Western Primary Health Network

In partnership with the Centre for Rural and Remote Mental Health, University of Newcastle, HCA supported the Western PHN to undertake an initial needs assessment of mental health, suicide prevention and drug and alcohol health and service needs across Western and Far West New South Wales. The exercise was undertaken within a limited time frame and was predominantly a desk top exercise that set the basis for further work on the needs assessment through extensive consultation over the next twelve months.


Project - Public Health Physician labour market analysis
Client - Australasian Faculty of Public Health Medicine

HCA is currently undertaking a Public Health Physician Workforce Study which has been initiated by the Australasian Faculty of Public Health Medicine (AFPHM). The study follows on from previous work undertaken in The Unique Contribution of Public Health Physicians to the Public Health Workforce (see project description under 2010 tab) study conducted in 2010 and a subsequent scoping study in 2013 (recommended by the earlier report) that identified appropriate methodology to investigate the current and future demand for and supply of the Public Health Physician workforce and the adequacy of supply to meet future demands. This study is, for the first time, applying innovative methods to quantify estimates of current demand for public health physicians in Australia that have high face validity and estimates of projected demand up to 2025.

Project - National Audit of Admitted Patient Information in the Irish Acute Hospital Setting
Client - HSE

HCA was engaged to support HSE examine the quality of the HIPE system with a strong emphasis on the coding processes in the acute Irish hospital setting. The core purposes of the project were to assess the validity of data underpinning the health service MFTP funding model, to validate a range of data reported to the HPO of the HSE by acute hospitals and to support data quality improvement in admitted patient data reporting including the identification of best practice clinical coding pathways.

Project - Geriatric Evaluation & Management Data Collection
Client - Independent Hospital Pricing Authority (IHPA)

HCA assisted Pavilion Health to undertake a Geriatric Evaluation and Management (GEM) patient medical record review. The aim of the review was to obtain a selection of clinical data items from a sample of Australian public hospitals that participated in the Non-Admitted and Subacute (mostly tests of cognitive functioning) costing study and the 2012-13 Round 17 of the national Hospital Cost Data Collection (NHCDC). Approximately 6,000 episodes of patient care were reviewed. The collected data will hopefully enable greater explanation of variation in cost of GEM episodes.

Project - Development of a Tackling Tobacco (TT) Manual
Client - Cancer Council NSW

HCA was contracted to develop an online manual to support and guide not for profit community organisations to make organisational and systems changes to address smoking and support the implementation of the TT program. The manual will replace existing TT resources and include the development of additional content and practical tools.

Project - Review of Coonamble Community Wellness Program
Client - Western NSW Medicare Local

HCA evaluated the Coonamble Family Wellbeing Program which is aimed at providing holistic, family directed health care to Aboriginal clients. The first step involved seeking feedback from program staff on the evaluation plan to ensure it was culturally appropriate and to provide advice on engagement processes with the program’s stakeholders. A workshop was held with stakeholders to clarify the objectives of the program and the end points the program should have reached, numerous interviews, a case study and an SNA. A literature review and management audit of the implementation of the project was also conducted.

Project - Evaluation of RAMHP’s linkages and connections to mental health and community stakeholders
Client - Centre for Rural and Remote Mental Health

HCA attempted to qualitatively and quantitatively assess linkages and connections between RAMHP and it’s mental health and community sector stakeholders. This process included interviewing several stakeholder groups such as mental health services, rural support/resilience workers, and the program mental health line manager. HCA also developed a specific tool to quantitatively assess the strength and nature of RAMHP’s relationships with collaborators. The collected data was collated and quantitatively analysed to create the final evaluation report.

Project - Community Managed Mental Health Sector National Disability Insurance Scheme (NDIS) Workforce Development Scoping Paper Project
Client - Mental Health Coordinating Council

The objective of this project was for HCA to scope the Australian community managed mental health sector’s workforce development needs in relation to the delivery of services for psychosocial disability support under NDIS funding arrangements. The scoping report made recommendations about next steps and priorities to develop the workforce in the context of the national implementation of the NDIS.

Project - Development of Best Practice Guide to Ethics in Research
Client - Community Mental Health and Drug and Alcohol Research Network (CMHDARN)

HCA developed a resource to support organisations in the mental health and drug and alcohol community managed sectors and their staff to improve ethical practice in their research and evaluation work. The resource helps decide whether ethics approval is required or not, but in any case identifies ethical ways of conducting research. This resource is available online and reflects best practice.

Project - What basic mental health education is required in rural and remote New South Wales for staff employed by non-governmental organisations (NGOs)?
Client - Centre for Rural and Remote Mental Health

Human Capital Alliance (HCA) has supported the Centre for Rural and Remote Mental Health (CRRMH) to undertake a basic assessment of training needs of workers in rural community managed mental health organisations. The research entailed a literature review informed the broader competency requirements and identified appropriate survey tools. This was followed by collection and analysis of job descriptions and a survey of relevant organisations and their workers.


Project – Literature review of service models/rural mental health service
Client – Mid North Coast Local Health District of NSW

HCA in conjunction with the Centre for Rural and Remote Mental Health (CRRMH) conducted a literature review of service models for mental health services for the Mid North Coast (MNC) Local Health District. MNC wanted to base its new mental health service model on the best available evidence. Examples of evidence based service delivery systems based on primary mental health care and primary health liaison, assertive community treatment teams, care coordination, support systems and peer workers were explored and assessed for the MNC context.

HCA delivered a report to MNC LHD that recommended certain mental health service models and suggest governance arrangements needed to support the implementation of these new models.


Project – Evaluation of Hepatitis B s100 Community Prescribers program

Client – Australian Society for HIV Medicine

The main aim of the Hepatitis B s100 Community prescribers program is to facilitate the effective, safe management of patients with chronic hepatitis B in a community setting in order to increase access to care for chronic hepatitis B. HCA designed a methodology to conduct an evaluation of the program which included an understanding of its implementation and it’s workforce. The methodology included numerous stakeholder interviews that were conducted in March and April 2014, and a review of program documentation and analysis of program statistics. A final evaluation report was delivered in June 2014.

Project – Environmental Health/Workforce Census

Client – enHealth’s Environmental Health Workforce Working Group (EHWWG)

HCA was engaged by enHealth’s EHWWG to work collaboratively with itself and the broader membership of the enHealth network to develop a national environmental health census. The purpose of this project was to allow the EHWWG to be in better position to understand and direct workforce research initiatives, workforce planning and workforce interventions.

This project identified a number of environmental health workforce issues which would require different research approaches, data collection methods and require consideration of demand as much as research effort.

HCA provided a Final Report that included discussion of workforce research expectations, an indicator set, recommendations regarding existing data collections, suggested research approaches and recommendations for collection of data not obtained through existing collections.

Project – Evaluation of the Lake Nash (Alpurrurulam) Skin Disease and Community Wellness project and Utopia (Urapuntja) Homeland Community Gardens project under the Rural Primary Health Services program (RPHS)

Client – Northern Territory Medicare Local (NTML)

Human Capital Alliance was engaged by NTML to evaluate Commonwealth funded preventive health projects in Lake Nash (Alpurrurulam) and Utopia (Urapuntja) Homelands. The initial stages of the project involved the identification of a cultural broker in each community who was employed as part of the project team to assist in developing meaningful engagement and consultation strategies and identifying interviewees. Evaluation methodology included purposeful interviews with targeted persons instrumental in the implementation of the projects, community level interviews and observations at project sites and a document review. Data collection methods varied somewhat between the two sites according to the differing community requirements, project objectives and expected outcomes. An impact evaluation attempted to gather evidence on the achievement of each of the stipulated preventive health project objectives. Project results were fed back to the communities for discussion and agreement reached for future enhancements to the projects. In Utopia the feedback was innovatively designed to successfully enhance communication and involvement of the community.

Snapshot of Evaluation of the Lake Nash (Alpurrurulam) Skin Disease and Community Wellness project
HCA evaluation for NTML Utopia and Lake Nash Report_full report

Project – Key Informant and Targeted Interviews to Evaluate ‘Tackling Tobacco’ Program Resources

Client – Cancer Council NSW (CCNSW)

As part of the “Tackling Tobacco” program Cancer Council NSW (CCNSW) partnered and supported many social and community services organisations to assist them to address smoking among disadvantaged people. This included developing a number of printed resources for the use of social and community services organisations.

By conducting key-informant interviews with staff and managers of partner organisations, the purpose of this project was to evaluate the appropriateness and usefulness of the Tackling Tobacco printed resources, namely the Policy Toolkit and to assess whether further resources should be developed to assist organisations.

The project included a review of the relevant and key printed resources, interviews with key informants and analysis of qualitative data to identify recurring themes to inform the development of a report with draft recommendations.

Project – Finalisation of the NSW Health Team Framework (a comprehensive training and education approach for effective teamwork) and Mapping existing of training/Learning resources to support the development of measurable Teamwork learning outcomes.

Client – Health Education & Training Institute (HETI)

Human Capital Alliance (HCA) was  engaged by the Health Education & Training Institute (HETI) to undertake the finalisation of the NSW Health Team Framework, a comprehensive training and education approach for effective teamwork. To support this Framework the HCA project team developed a training map, which identified existing and relevant training documents & resources and maps them to specific measurable cognitive learning outcomes to support the development of teamwork skills in simulation, on the job workplace environments, independent distance learning and directed learning environments.

A ‘snapshot’ of the grey and published literature was undertaken to: 1) determine key competency resources that; 2) Incorporate multi-disciplinary teamwork learning that can be feasibly implemented within the resources available within current training settings, including simulated learning environments; and, 3) is supported by tools and resources for this to occur in practice. The primary resources that made up those included in the training map were those developed by HETI, its’ district resource developers and the relevant Local health Districts (LHDs).

Project – Development of a Best Practice Guide: - Consumer & carer participation in research & evaluation activities.

Client – Community Mental Health Drug & Alcohol Research Network (CMHDARN)

Human Capital Alliance (HCA) was engaged by the Community Mental Health Drug & Alcohol Research Network (CMHDARN) to develop a best practice guide for the community mental heath and the drug and alcohol sectors to develop organisational capacity to increase consumer and carer participation in research and evaluation activities. Understand the requirements of the mental health and drug and alcohol sector and a clear understanding of previous (both successful & failed) resource development materials (as well as the reasons attributed to their respected success or failure) are key to the successful development of a robust and fit for purpose resource. Accordingly, the HCA team developed a highly consultative and thorough methodology to develop appropriate tools to help mental health and drug and alcohol sector providers and organisations to develop best practice resources to support their staff in improving the extent and the ways in which consumers, clients and carers are included and participate in research and evaluation work into the future. This staged approach includes: a.) Identifying and developing an understanding of mental health and drug and alcohol sector provider requirements in communication with the CMHDARN, stakeholders and organisations to determine and agree emerging needs for inclusion of consumers, clients and carers in setting future research and evaluation agendas and the related process; b.) Search and evaluation of existing resources and models of consumer and carer participation; c.)Development of draft resource content, tools and strategies that provide practical support to organisations developing research and evaluation agendas including consumers and carers; and d.) Finalisation and submission of single document resource.


Project – Development of online suicide prevention resources for ex-service men and women and their families 
in collaboration with OzHelp Foundation

Client – Department of Veterans’ Affairs

HCA joined with the OzHelp Foundation and a team of suicide prevention experts namely, Dr Martin Harris, Dr Jan Ewing and Keith Todd to develop a range of online suicide prevention and postvention resources for the Department of Veterans’ Affairs. The target group for the online resources is the ex-service community including veterans, peacekeepers and family and friends. The specific project deliverables were to provide (1) online suicide awareness and postvention resources linked to the DVA At Ease website for the veteran/peacekeeping community which includes information on suicide specific crisis assistance, risk factors, protective factors, myths around suicide, impact of military service, and help seeking information including helpline numbers, resources and internet links. For those users of the website who want to go beyond awareness there are interactive online suicide prevention training resources (2) postvention resources, and (3) an evaluation of the uptake and effectiveness of the online suicide awareness and postvention resources which will build understanding of best practice in online suicide prevention effort.

Project – Development of a Workforce Survey Tool for Radiation Oncology Medical Physics (ROMPS)
Client – Australasian College of Physical Scientists & Engineers in Medicine (ACPSEM)

The aim of the Development of a Workforce Survey Tool for Radiation Oncology Medical Physics project was to create a ‘scientifically valid model and survey tool to collect extensive workforce, work practice and case load data’ to meet the requirements of ACPSEM and its stakeholders (both government and non government bodies) over the next decade for planning and delivering medical physics services in radiation oncology.
While it is understood medical physicists work in other areas of practice, including diagnostic imaging, the scope of the model includes medical physicists working in radiation oncology only.

For further information on the survey tool and how it fits within the ACPSEMs bigger picture Workforce Planning initiatives please view the following animated informationals

Background Clip

Survey Tool

Developed by Zippyclips

Project – Best Practice Pathology Collection
Client – Department of Health and Ageing

The aim of the Best Practice Pathology Collection project was to research, investigate, analyse and provide insight into:

  1. The current national and international best practice in pathology specimen collection (with a particular focus on phlebotomy-blood collection);
  2. The quality and safety issues associated with effective and consumer‐focused collection services;
  3. The identification of a core set of minimum competencies and possible performance measures that would be appropriate in the Australian health care setting to ensure that the relevant safety risks and consumer satisfaction issues are adequately addressed; and
  4.  The identification of training and ongoing proficiency maintenance strategies that are currently in place in Australia

Project – Development of the Clinical Coding Capability Framework and units of competency
Client – Department of Health (Victoria)

HCA joined with GippsTafe and Pavilion Health to develop a Clinical coding Capability Framework and units of competency for the Department of Health, Victoria. The key goal of this project was to improve training of Clinical Coders to meet business requirements of the workforce.

The development of a Clinical Coding Capability Framework is a key objective of the overall Health Information Workforce (HIW) Strategy project initiated by the Department to address the current and future shortage of HIW in Victoria. The implementation of Activity Based Funding (ABF), as part of the 2011 National Health Reform Agreement, makes it imperative for Victoria to address its current HIW shortage and in particular the supply of Clinical Coders required for the timely and accurate classification of hospital activity.

The scope of the project covered the following two components and deliverables:

Develop a Clinical Coding Capability Framework and Gap Analysis – Define the coding competencies required, identify the current gaps and recommend new units of competency to be developed for entry level coder education in Victoria.

Develop Units of Competency and Educational Resources – Define the new units of competency and develop comprehensive teaching, learning and assessment resources for education of entry level clinical coders in Victoria.

An Industry Advisory Group (IAG) with representatives from metropolitan, rural, public and private health services, Department of Business and Innovation and the Department of Health was convened to provide advice on the HIW Strategy and was a key reference group for this project. Input was also sought from other relevant reference groups, including the Victorian ICD Coding Committee, and through individual interviews with health services and focus groups with invited representatives from registered training organisations and providers of coding services.

The project commenced late January 2013, and concluded August 2013.

“Please contact HCA if you would like further information on this project or to access available reports.”


Project – Improve the coverage of metalliferous processing by the PMA08 Training Package

Client – Manufacturing Skills Australia (MSA)

The purpose of this project is to develop new units of competency specifically tailored to the metalliferous processing sector. For a variety of reasons the metalliferous processing sector has not had the focus it deserves and so lacks units specifically focussed on its needs (the end product of this project).
In order to be of actual value to the metalliferous processing sector and to have uptake of the revised training package by the industry once the new components are developed it is of paramount importance that the needs and requirements of the industry are clearly understood and are fully and appropriately covered in the revised training package.

Project – Review of Organisational Structure

Client – Central Australian Aboriginal Congress Inc. (CAAC)

The Central Australian Aboriginal Congress Inc. (CAAC) has been providing services for a long time by most standards but particularly for a non government organisation, during which time it has justifiably garnered a good reputation for service delivery effectiveness and quality. Such a record for a non government organisation generally does, and in the case of CAAC, definitely has attracted funding support. This has lead to steady annual growth in size of the organisation, which has bordered on spectacular in recent years the result of taking on a support role for some peer organisations and increased ‘Closing the Gap’ funding.
Human Capital Alliance was commissioned by CAAC to undertake a review of their current management structure which:

  • creates an effective, responsive and efficient management and organisational structure and also management processes (including decision making, program design, resource management and communication) capable of dealing with the expansion in client and support services and facilitating multidisciplinary care through integrated program delivery across the organisation;
  • creates a more equitable working environment that recognises the experience, skills, accountabilities and responsibilities of management staff;
  • considers not just the management structure but also changes to management functions and salaries; and
  • via a consultation process, investigates current structural, operational and administrative blocks to improving management performance and effectiveness and make recommendations to address these problems.

The outcomes of the project were to:

  • make a report of review findings, identifying structural and operational blocks to improved service and management performance;
  • make recommendations for modifications to the current management and organisational structure that will provide effective leadership for the organisation now and into the next 5-10 years, deliver service efficiencies and permit continued service growth;
  • make recommendations regarding remuneration for managers and senior Aboriginal management; and
  • provide a range of options (including change management) or processes that can be implemented to make effective the recommendations.

Project – Research possible funding sources to expand a current VIA pilot project in Fiji into a National program

Client – School of Public Health and Community Medicine, Faculty of Medicine, University of New South Wales

Human Capital Alliance (HCA) was contracted by the School of Public Health and Community Medicine, Faculty of Medicine, University of New South Wales to search for and assess philanthropic funding possibilities to expand a current pilot project in Fiji into a national program. The pilot project involves primary health care screening and treatment for cervical cancer in women aged between 30 and 60 using visual inspection with acetic acid (VIA) to screen for signs of cervical cancer and treatment at primary care level with cryotherapy.
The project methodology included:

  • meeting with key stakeholders, including a representative from the Union Internationale de Contra le Cancer (UICC);
  • agreement on the parameters of the proposed National program for Fiji and the likely composition of the consortium that will seek funding support (this could have importance in determining the eligibility of different funding options);
  • comprehensive search of available funding sources for the proposed program; and
  • classification of potential funding sources by a measure of suitability (specified) and the mechanism of initial approach.

The overall aim of the short project was to identify and describe at least five recommended funding sources, a short list of the ‘best bets’ to approach.

Project – Public Health Physicians Workforce Scoping Study

Client – The Royal Australasian College of Physicians

The three main objectives to be achieved (from both phases of work) are as follows:

  1. to identify Australia’s current and future PHP workforce needs;
  2. to identify key workforce supply and demand issues and metrics; and
  3. to deliver a set of recommendations which the RACP and Faculty can use to inform the  development

This project (Phase 1) will include a series of desk activities to develop a scoping report-informed by a literature review, data collection and analysis and a stakeholder consultation process to determine the parameters for the Phase 2 supply and demand study.

Project – The Development of a National Competencies Framework for Clinical Supervision

Client – Health Workforce Australia (HWA)

Development of a competencies framework for clinical supervisors (defined as persons supervising learning experiences of students / trainees across a broad spectrum of health professions and education and training contexts). The development is in five phases (1) Gathering an understanding of the competency requirements of the work, (2) synthesising through team processes a position on the environment, the conceptualisation of the work and the competencies of the Framework, (3) drafting an initial framework, (4) testing the Framework through extensive validation processes, and (5) developing an implementation plan.

Download the National Clinical Supervision Competency Resource

Project – Health Information Workforce Study

Client – Health Workforce Australia (HWA)

Health informatics has ill-defined and somewhat permeable both internal and external boundaries. Accordingly HCA has approached this study with an innovative methodology, at the heart of which are several large ‘area’ or ‘region’ based case studies, in which both qualitative and quantitative data will be collected. The quantitative data will be through surveys administered to identified practitioners in the selected case study areas, who will be recruited to the survey population using a ‘snowball’ technique. In addition available secondary data will be collected and analysed. The outcome is intended to be a sound description of the workforce and a way forward for future workforce planning efforts.

Project – Competency Framework to Guide Workplace Learning for the Aboriginal Population Health Training Initiative

Client – NSW Department of Health (HWA)

The Aboriginal Population Health Training Initiative was a three-year long training program and comprised part-time Master of Public Health (MPH) studies and the remaining time (4 days a week) spent in a series of work placements in population health structures with an employer. HCA developed a competency set to guide trainees and their supervisors particularly in the development of suitable workplace projects and to indicate the standard of performance to be reached by the trainee.

“Please contact HCA if you would like further information on this project or to access available reports.”


Project – Career Structures and Pathways for the Scientific Workforce in Medical Pathology Laboratories

Client – Department of Health and Ageing

HCA was commissioned by the Department of Health and Ageing to undertake the Career Structures and Pathways for the Scientific Workforce in Medical Pathology Laboratories project. The objective of this project was to broadly provide an understanding of workforce requirements and the adequacy of current supply strategies, but specifically to investigate options to promote workforce retention through career pathways development for the scientific workforce in medical pathology laboratories. The medical pathology laboratory scientific workforce was defined as including senior scientists, medical laboratory scientists, medical laboratory technicians and laboratory assistants although individuals within each workforce grouping may hold job titles that vary somewhat from these generic occupational titles.

The method proposed for this project was implemented fairly close to intentions, both in terms of consultancy actions and the timing of those actions, although some flexibility was allowed. In terms of the actual activities undertaken, broadly the approach included:

  • analysis of secondary data;
  • search for and review of appropriate literature (both from Australia and overseas);
  • extensive consultation in a variety of forums;
  • gathering and analysing a sample of existing relevant industrial arrangements;
  • specific study of a number of laboratory / employer cases; and
  • collection and analysis of a number of job descriptions.

The project produced two major reports:

  1. an Information Paper including an extensive literature review of international career frameworks used to inform the consultations processes and elements were discussed during these consultations; and
  2. a Discussion Paper which aimed to present the findings of data collection and analysis processes together with a concluding discussion around implications for a career framework for the scientific workforce in medical pathology laboratories.

Project – Needs Assessment for ACT Community Service Workers

Client – OzHelp Foundation Ltd

HCA was contracted to undertake the Needs Assessment for ACT Community Service Workers (for support services) project on behalf of OzHelp in January 2011. The project required three months to complete. The needs assessment of community service workers in the ACT aimed to provide an evidence base for proposed future services to this workforce. OzHelp had identified a need anecdotally from its community training activities and expressed an interest in providing ongoing support and training for ACT Community Service Workers to help protect them from the adverse side effects of the unique and demanding nature of their roles. The needs assessment objectives were to:

  • confirm a need actually existed and was sufficiently widespread to demand an (additional) structured program; and
  • assess whether Oz Help’s current operational model would benefit workers in the target group.

To supplement the findings of the needs assessment, OzHelp applied for and received funding from the Australian Government Department of Health and Ageing under the Mental Health Conference Funding Program, which is managed by the Mental Health Council of Australia to conduct a conference on 11th and 12th April, 2011 for community services workers in the ACT. The invitees included participants in the needs assessment as well as relevant industry stakeholders (various funding bodies, peak community service organisations, employers and community service workers). The conference presented the findings of the needs assessment report and proceeded to validate the findings and workshop some solutions, as well as providing community service workers with information to assist them in identifying and managing workplace stress.

Project – Department of Human Services, Victoria Learning and Development Function review

Client – Department of Human Services

HCA supported Resolutions RTK to undertake a review of the learning and development function within the Department of Human Services, Victoria (DHS). The review was to help DHS enhance its performance in meeting the organisation’s strategic capability development needs through an effective and efficient service delivery model.
The objectives of this project were to deliver:

  • an independent, unbiased review of the effectiveness and efficiency of the current learning and development delivery model within DHS to guide enhancement and address the lack of strategic direction for its learning and development; and
  • recommendations that address the issues identified in the review and deliver an efficient and effective learning and development function that delivers both the strategic and program specific needs of DHS.

HCA developed an understanding of best practice learning and development effort from a review of the literature and the completion of several case studies (of similarly sized organisations with similar or the same functions). The understanding of best practice was used to inform development of criteria for assessing internal performance and benchmarking externally with like organisations. HCA also analysed data collected through a survey of all of the Regions, Divisions and Program areas of the DHS. This analysis provided the quantitative backbone for final recommendations.

Project – Development of a Workforce Framework for Aboriginal Primary Health Care in the Northern Territory

Client – Aboriginal Medical Services Alliance Northern Territory

Under the NT EHSDI reform process, Human Capital Alliance was contracted by lead agency AMSANT to develop a workforce model or framework for Aboriginal primary health care in the Northern Territory. The framework is considered necessary to support a coherent and constructive reform process for Aboriginal primary health care – differentiated from previous more narrowly focused frameworks of clinically-based health care. The NT Aboriginal PHC Workforce framework aimed to be ambitious but realistic with outcomes staged over time. Its development included open consultative processes with stakeholders to ensure its appropriateness and approval. 
The methodology for the development of the workforce framework included:

  • a review of literature on primary health care models of service delivery, especially models appropriate to the urban, rural and remote delivery circumstances of Aboriginal communities in the NT;
  • a review of existing primary health care service strategy documents from both government and community controlled health service sectors;
  • an analysis of existing workforce data from both government and community controlled health services to estimate the current size, role and geographic spread of the existing Aboriginal PHC workforce; and
  • individual and workshop consultations with stakeholders.

“Please contact HCA if you would like further information on this project or to access available reports.”


Project – Aboriginal Early Childhood Oral Health Project

Client – The Centre for Oral Health, The Centre for Aboriginal Health

The Aboriginal Early Childhood Oral Health (AECOH) Project was an initiative by the Centre for Oral Health Strategy (COHS) and funded by the Centre for Aboriginal Health (CAH) which came off the back of research that found Aboriginal and Torres Strait Islander children in New South Wales were disadvantaged in terms of oral health.

The aim of this project was to review and develop resources for Aboriginal ECOH training programs. The model is underpinned by principles of self-determination and collaboration. It supports the use of local knowledge and power to resolve oral health disparities.

The project enabled individual and community participation in actions to promote health by establishing open communication and identifying common ground and common goals, identifying appropriate elements for the oral health training program and exploring culturally appropriate content and resources (i.e. referral pathways) for the training program.

This project required working in partnership to achieve the desired health outcomes by integrating community traditions and problem solving, looking more in depth at the Indigenous health approach- what does ‘working on the ground’ mean-what is able to be seen and what insight could be gained, advocating for action and finally giving knowledge and teaching to generations of the future through community peer education programs.

The project resulted in the creation of a course on early childhood oral health and a teacher’s guide.

Project – Development of Tasmania’s Suicide Prevention Strategy

Client – Department of Human Services

The Tasmanian community has long been aware suicide is a significant health and wellbeing issue that has a profound impact on many sectors of the population. Unlike other states in Australia, Tasmania’s suicide rates have risen over the same period. The Tasmanian Government’s Building the Foundations for Mental Health and Wellbeing strategy recognises that in order to improve community outcomes all sectors of government and community need to be engaged in developing a suicide prevention strategy for Tasmania and implementing its solutions.

The objective of this project was to develop a Suicide Prevention Strategy for Tasmania with the following principles in mind:

  • a strong platform of work has already been completed over the last few years which lays a solid base for the Strategy;
  • the need therefore is to build on this base and add value by introducing a layer of innovative thinking that takes the Tasmanian Strategy into the forefront of National and International conceptualisation; and
  • to generate the Strategy not in ‘consultant’ isolation but rather as a collaborative effort between consultant and a large number of passionate stakeholders.

The methodology for this project included a literature review, consultations with Tasmania’s Suicide Prevention Committee, an Appreciative Inquiry Workshop, a series of key stakeholder interviews and the drafting and finalisation of the Tasmanian Suicide Prevention Strategy.

Project – Evaluation of the Administrative Processes for Community Based Grants under the Australian Government’s National Binge Drinking Strategy

Client – Department of Health and Ageing

The objective of this project was to undertake an evaluation of the administrative processes for community based grants under the Australian Government’s National Binge Drinking Strategy and to review the content of all of the material provided within the grant application process to identify any redundant areas where text can be modified or removed.

Documents to be examined as a means of communication, with the target audience/s kept in mind from both the first and second funding round included:

  • guidance information;
  • grant application form;
  • application guidelines;
  • general information supplied in the second round; and
  • information included in advertisements, media releases.

A final evaluation report (not for publication) was accepted by the Department of Health and Ageing in August, 2010.

Project – Re-thinking and Shaping the Public Health Workforce Workshop

Client – Prevention and Population Health Branch, Department of Health Victoria

HCA was contracted by the Prevention and Population Health Branch, Department of Health, Victoria to conduct a one day workshop. The objectives of the workshop were to work with the State Senior Public Health Managers Network to:

  • provide an overview of a conceptual framework for understanding and shaping public health workforce requirements and capability;
  • foster a stronger focus on and desire for workforce innovation in the delivery of public health policy and service delivery; and,
  • establish some “next directions” for Victoria’s planning efforts for workforce within the development of the first State Public Health and Wellbeing Plan.

Upon completion of the workshop the group was provided with the skills and knowledge required to review/re-formulate a set of competencies for public health, idiosyncratic to Victoria while building on the National Partnership competencies. This revised set of competencies was used to better estimate public health workforce demands in the Networks reviewed.

The Workshop was a completely new training ‘product’, constructed specifically for Victoria’s needs.

Project – Unique Contribution of Public Health Physician

Client – Royal Australian College of Physicians, Australasian Faculty of Public Health Physicians

The public health workforce was once an almost exclusive domain of medically qualified professionals. In the last few decades an explosion of opportunity for training in public health has resulted in many new entrants to the public health workforce from non-medical practitioner backgrounds. Those who might be categorised as specialist public health physicians are now a minority within the total public health workforce.

In this increasingly diverse and multi-disciplinary public health workforce the Australasian Faculty of Public Health Medicine sought to describe:

What experience and competencies specialist public health physicians bring to the public health workforce that persons of other discipline backgrounds cannot easily (or at all) emulate; and

The unique contribution to public health work that public health physicians can provide.

The key objectives of this project were to:

  • Clarify current expectations of the role of the public health physician within the public health system and the non-government sector;
  • Describe where this expectation is currently well expressed through job positions / descriptions that contribute to appropriate, effective and efficient public health work;
  • Potentially identify new areas of public health practice where public health physicians could contribute; and
  • Identify the unique contribution of physicians to public health work.

The methodology for the project included:

  • Collection and analysis of over 100 position descriptions of position currently occupied by public health physicians within Australia;
  • Twenty critical incident interviews with public health physicians;
  • Interviews with senior line managers;
  • Analysis of data (from the Australasian Faculty of Public Health Physicians and Australian Institute of Health and Welfare); and
  • Review of international and national literature on current public health physician workforce.

The Final Report for this project was completed with the assistance of the Advisory Group members in July 2010. Initial feedback on the Final Report has been extremely positive and HCA looks forward to seeing any outcomes which may arise out of the report’s future directions.

Project – OzHelp Foundation and DEEWR Graduate Lifeskills Project

Client – OzHelp Foundation

HCA supported its long term strategic partner, OzHelp Foundation to adapt and pilot their existing Lifeskill’s Toolbox training program for Apprentices in the building and construction industry to suit graduates in structured graduate programs in white collar industries. This project was commissioned by Department of Education, Employment and Workplace Relations (DEEWR) and involved the adaptation and development of a Graduate Lifeskills Program (GDP), pilot testing of the GDP with graduates in structured graduate programs across four public sector organisations and one private legal firm and an evaluation conducted by the Hunter Institute for Mental Health.

The project was positively received by participating organisations and is now being delivered by OzHelp as a fee for service program.

The project reports including the evaluation report are not for publication however if you would like more information about the project please contact us or OzHelp at

Project – Pharmacy Workforce Planning Project

Client – Pharmacy Guild of Australia

HCA was commissioned by the Pharmacy Guild of Australia to undertake a long term research project into the Pharmacy Workforce. The research project developed a sophisticated means of estimating the supply of, and demand for, pharmacy workforce until the year 2025.

HCA’s research was conducted under the guidance of an Advisory Panel consisting of representatives from the Fourth Agreement Research and Development Steering Committee, the Pharmacy Guild, the Department of Health and Ageing, the Pharmaceutical Society of Australia, the Society of Hospital Pharmacists of Australia, the Combined Heads of Pharmacy Schools of Australia and New Zealand and the Association of Professional Engineers, Scientists and Managers, Australia.

The purpose of the project was to provide information about the current state of the pharmacy workforce; identify factors impacting on workforce supply and demand; and provide projections to inform workforce planning. The project was shaped by general health workforce concerns and more specific changes within the pharmacy environment. Each phase of the project called for significant levels of key stakeholder engagement and collaboration in the project planning and implementation.

The outcomes of the project included a suite of reports and an interactive workforce planning model used to explore different policy, administrative and economic possibilities and a series of labour market scenarios with face validity which were thoroughly tested with industry stakeholders.

Download the full report Pharmacy Workforce Planning Study

Project – Review of the Preventive Health Workforce in Australia

Client – Department of Health and Ageing

The National Partnership Agreement on Preventive Health (prevention NP) is an agreement between the Commonwealth of Australia and all States and Territories. Prevention NP provides significant funding from 2009-10 to 2014-15 ($872.1 million) including for a range of settings based interventions. The level of funding constitutes an unprecedented escalation in the national investment directed at combating the lifestyle risks of obesity, tobacco and the excessive consumption of alcohol and as such concerns have been raised as to whether the availability of an appropriate workforce might be a limiting factor in the implementation success of prevention NP programs.

The project which HCA undertook on behalf of the Department of Health and Ageing was in response to an immediate need to understand and quantify, the demand for the workforce that these programs would generate, and estimate if sufficient suitable workforce resources would be available both nationally and within each jurisdiction (and too within jurisdictions between geographic settings, particularly those associated with remote health). The overall aims of the project were:

to access information about possible workforce shortages and the strategies to address them, to guide future investments; and

to improve information to support workforce planning and provide a consistent focus on national and regional needs and addressing workforce demand and supply issues in the short, medium and long term.The methodology adopted in this project conducted an audit of skills, and provided an understanding of the types of skills that, if absent, may prove to be limiting factors on the successful implementation of prevention NP. Key elements of the methodology applied were:

Discussions in each jurisdiction. The primary aim of these consultations was to identify programs and settings based interventions funded by or planned under the prevention NP initiative. This crucial element of the project essentially set the broad workforce requirements and provided structure to the development of medium and longer term workforce impact and planning tools. The starting point for consultations in each of the States and Territories was relevant members of the JPG and/or ‘Healthies’ Committees who were responsible for determining the scope of consultations in each jurisdiction.

A survey of approximately 50 programs. The survey provided a quantitative

“Please contact HCA if you would like further information on this project or to access available reports.”


Project – BAIT Workshop

Client – Western Sydney TAFE

Using an Appreciative Inquiry (AI) methodology HCA conducted a two day workshop for the BAIT Faculty team which aimed to engineer a desire for collaborative behaviour within the team while simultaneously developing an understanding of the team’s environment, customers and their requirements.

The objectives that the workshop aimed to achieve were to develop:

  • confident, engaged and active team members;
  • the (Faculty) team’s ability to accept and influence change in their environment;
  • a fair vision of the direction the (Faculty) team might take; and
  • individual team members displaying appropriate team behaviours including being accountable.

The participants of the workshop enthusiastically engaged in all aspects of the process and welcomed the opportunity to participate in planning processes for their Faculty. A recurring theme throughout the workshop was the need to establish a strong Faculty team with improved communication and supportive strategies.

The Faculty team at the conclusion of the workshop appeared aware and open to the idea that their environment was changing and agreed that new structures needed to be put in place to address these changes within a consultative team environment. A large amount of positive effort was put into considering what changes were required and how they might be achieved.

The development of a plan of actions at the conclusion of the workshop illustrated that participants had a vision for the direction of the Faculty. The majority of the participants were willing to share the tasks on the list which displayed appropriate team behaviours, ownership and accountability. A follow up workshop was conducted within 6 months to provide participants with an opportunity to report on the results of the plan of actions and set future goals.

Project – Strategic Review of the National Centre for Immunisation Research & Surveillance

Client – Department of Health & Ageing

The National Centre for Immunisation Research & Surveillance (NCIRS) was established in 1997 as part of the Immunise Australia Program. The Strategic Review of NCIRS considered the period of Government funding for 2005-2009 and informed the Australian Government’s approach to on-going procurement of NCIRS services from 2009-2010. The key objectives of the Strategic Review were to assess performance against the Expenditure Review Principles of appropriateness, effectiveness, efficiency, integration, performance assessment and strategic policy alignment and to consider the alignment and integration of NCIRS research outcomes to strengthen the impact on Australian Government immunisation policy.

Project – Evaluation of the National General Practice Immunisation Coordinator

Client – Department of Health & Ageing

This project was to undertake the evaluation of the performance of the National General Practice Immunisation Coordinator (NGPIC) role. The evaluation provided judgement in three broad areas that cover the activity and responsibility of the NGPIC viz. the performance, effectiveness and quality of the outputs of the NGPIC; the effectiveness of the NGPIC in liaising with other immunisation stakeholders; and the effectives of the current model of the NGPIC for delivery of the NGPIC’s responsibilities. The process adopted was comparatively simple and included a situational analysis of the work of the NGPIC, a descriptive analysis of the year-to-year budget of the NPIC and its acquittal of funds, an audit of materials and documents held by the NGPIC, and stakeholder consultations.

Project – Aboriginal Health Worker Profession Review

Client – Northern Territory Department of Health and Community Services

The Northern Territory Department of Health and Community Services engaged the services of Human Capital Alliance to undertake a review, to provide accurate information about the current Aboriginal Health Worker profession and advice on strengthening its size and capability, as well as career development for Aboriginal Health Workers.

An approach was adopted which focused on methodology that can be completed and deliver required outcomes within four months. Additional and optional methodology suggested by HCA was adopted that extended the project to add real value to the consultancy outcomes.

The proposed committed methodology components were:

  • Literature / document review;
  • Secondary data analysis;
  • Focus group discussions;
  • Case studies;
  • Stakeholder consultations.

The proposed additional optional methodology components included:

Survey of AHW employers. The survey was designed to provide data on the range of requirements identified in the RFT but would particularly inform the selection of case study employer sites. Employers with strong and poor records of AHW retention were selected so that case studies could be focused on employers that can provide solutions; and

Survey of AHWs who have left the profession to assess their reasons for leaving and possible reemployment.

The results of the Review were favourably received by the majority of Stakeholders and the report is publicly available and can be downloaded here.

Project – Review of Allied Health and Advanced Nursing Services in Victorian Public Hospital Specialist Clinics (Outpatient services)

Client – Department of Human Services

The Outpatient Innovation and Improvement Strategy (OIIS) commenced in 2006-07 with the aim of improving access to outpatient services and addressing some of the issues identified in the Auditor General’s report (June 2006) Access to specialist medical outpatient care. Five sub-committees were initially established to focus on the themes of access and primary care interface, patient flow and specialist clinic workforce, data and performance measurement and patient experience. For the purpose of this review, four tertiary metropolitan health services comprising two major health services and two specialist health services, and two major regional health services were selected for analysis of allied activity data. HCA delivered the consultancy requirements through a range of coordinated and integrated activities conducted over four clear stages. These are as follows: Stage 1: Initial client consultations; Stage 2: Mapping of current allied health and advanced practice nurse services; Stage 3: Identification of opportunities for allied health enhanced practitioners and advanced practice nurses to provide specialist clinic; Stage 4: Reporting.

Project – Youth Involvement Council Evaluation

Client – Youth Involvement Council

The aim of this project was to conduct an evaluation of the Hedland Youth Suicide Prevention Project which aims to enhance the ability of community members in the Pilbara to reduce suicide risk factors and increase protective factors. It also aims to promote resilience, wellbeing and social connectedness amongst youth and their community to protect against suicide. The project will also improve community access to additional information, resources and support for youth who are at risk of suicide.

The objectives of the project were evaluated by:

  • Assessing the extent to which project has been implemented as planned;
  • Assessing participant and stakeholder experience and satisfaction with the Project; and
  • Assessing project reach and output.

YIC Evaluation Final report

Project – Northern Territory Aboriginal and Torres Strait Islander Home and Community Care (HACC) Training Resource Project

Client – Department of Health and Ageing

Human Capital Alliance was required to provide the Department with high-level, strategic advice on the Aboriginal and Torres Strait Islander HACC workforce key skill requirements and training needs in the Northern Territory. The specific purposes of the project were to identify key skills needed by workers in the Aboriginal and Torres Strait Islander aged care organisations that deliver HACC services, assess and fill gaps in learning and assessment resources, identify which of those resources are nationally applicable, and establish a business plan for a national clearing house to assist in future training and development of the Aboriginal and Torres Strait Islander community aged care workforce.

“Please contact HCA if you would like further information on this project or to access available reports.”


Project – ATC Sunshine Support

Client – Australian Technical College-Sunshine

The outcome of the consultancy was to support Western Sydney ATC to deliver a successful Business Plan to DEST.

Project – Design of Assessment Tools for the Locational Disadvantaged Communities course

Client – Centre for Health Equity Training, Research and Evaluation (CHETRE)

This project built on the recommendations made in the study Locational Disadvantage: Focusing on place to improve health. It addressed one of the recommendations which specifically acknowledged the need to systematically educate and train public health workers in the area of Locational Disadvantage. HCA mapped the identified competencies required for Locational Disadvantage work against the proposed Population Health component of the Health Training Package and put forward concrete recommendations towards a more systematic education and training of the workforce. Subsequently a curriculum was drafted and appropriate assessment tools designed.

Project – Review and Develop Units of Competency and Assessment Tools to Support the National Standard for Licensing Persons Performing High Risk Work

Client – Department of Employment & Workplace Relations, Australian Safety and Compensation Council

The objective of this project was to review, revise and validate the existing set of draft Units of Competency and develop Assessment tools, as well as reviewing any relevant accredited courses to support the National Standard for Licensing Persons Performing High Risk Work. This work was intended to facilitate implementation of that part of the National Standard which requires the transfer of training and assessment of competence to obtain a licence from the OHS regulatory system to the vocational education and training (VET) system.

Project – Division 1& 2 Nursing Clinical Placement Scoping Project

Client – Department of Human Services

HCA was required to undertake a systematic and comprehensive assessment of current and projected pre-registration clinical placement arrangements for undergraduate nursing training. HCA conducted surveys, discussions and focus groups. As a result of these surveys and discussions, HCA then analysed the data using qualitative and quantitative forms of analysis.

Project – Allied Health Re-entry Research Project

Client – Department of Human Services

This consultancy project aimed at gaining a better understanding of the prospects of workforce re-entry strategies in order to mitigate shortages in supply of several allied health workforces. This required estimating the size of potential allied health professional re-entrants as well as defining and assessing measures to facilitate re-entry.

Project – Delivering on Mental Health Reform Workforce Development Strategies

Client – Department of Human Services

The objective of this project was to identify current, effective workforce strategies that would deliver on the identified priorities of the mental health reform strategy in Victoria, including drawing on national and international examples. This project provided recommendations regarding the most effective strategies to be adopted, priorities, resource implications and timeframes. The project report supported the subsequent development of a comprehensive, workforce planning and development strategy for the specialist mental health services and broader community services sector.

“Please contact HCA if you would like further information on this project or to access available reports.”


Project – Better Skills Better Care

Client – Department of Human Services

For this project, HCA carried out a training needs analysis, training sourcing and brokerage in the Higher Education context for defined service-wide workforce design projects in eight Victorian metropolitan and rural health services. In order to make the best use of available skills and promote a sustainable workforce, various issues were explored that developed new workforce configurations, helped define new or changed roles, provided appropriate training and improved career paths of health services staff. New and innovative workforce models were trialled within three priority service streams: anaesthetics, emergency and intensive care.

Project – Development of Business Plan and Budget to establish the ATC- Central Coast as an Independent School

Client – Australian Technical College- Central Coast

Development of Business Plan and Budget to establish the ATC- Central Coast as an independent school.

Project – OzHelp Expansion Phase 2

Client – Oz Help Foundation Ltd

The OzHelp Foundation Ltd is an NGO that conducts suicide prevention activities inthe building and construction and associates industries. This consultancy was for the expansion of ACT programs into other states and territories, based on a local ownership model that involves industry stakeholders, training organisations and community services. Deliverables for this project included the development of Oz Help manuals, the development of a quality control/assurance system, continuation of the facilitation of expansion into selected states, project management, and the facilitating of expansion of ACT services. HCA also conducted annual strategic planning workshops with the OzHelp Board to ensure all current operations and expansion activities met the needs of their clients and the objectives of the organisation.

Project – Development of Competencies for the Public Health and Education Research Program

Client – Department of Health and Ageing

The primary objective of this project was to obtain consensus between key academics, experts and employers on the competencies for public health education.

Project – Perinatal Mental Health Stocktake and Costing Consultancy

Client – Beyondblue Perinatal Mental Health Consortium

CA examined available and operational organisational structures and models, assessment processes and methods, and available training resources in order to gain and extend competencies in addressing perinatal mental health.

“Please contact HCA if you would like further information on this project or to access available reports.”


Project – Research for the National Development and Recognition of Anaphylaxis Management Competence

Client – Department of Health NSW

The primary purpose of this consultancy was to research the possibility of developing a nationally recognised course based on a course run by the Royal Prince Alfred Hospital Allergy Unit in NSW for the management of anaphylaxis in different sectors of the community. The different sectors of the community included child care centres, schools, and workplaces. A mapping exercise was conducted to gauge the competencies required for a course, followed by a search of current courses being delivered in Australia. Recommendations and drafted units of competencies were based on the outcomes of the gap analysis conducted.

Project – Development of Workload Capacity Measures for Allied Health

Client – Department of Human Services Victoria

The project essentially covered (1) a national and international literature review of models of and methods for measuring workload capacity for allied health professions, and (2) analyses of potential applicability of identified models and methods in the Victorian context at micro and macro levels.

Project – Search for a Public Sector 'Employer of Choice' Model

Client – Department of Human Services Victoria

This project was for the Department of Human Services in Victoria and was aimed at gaining an understanding of current models that create a healthy workforce and in turn improve recruitment and retention of health professionals. The objective was to provide DHS with an evidence base ultimately to position the Victorian public health and community service sector as an employer of choice. The specific objectives were (1) to explore current approaches such as ‘Employer of Choice’, ‘Magnet Hospitals’ and ‘Healthy Workplaces’ and organisational change models that aim to improve the physical and psychosocial health of employees (2) to identify the benefits and limitations of these models in respect to the impact on turnover, productivity and employee health and well being.

EOC Main Report – HumanCapitalAlliance.

Project – Scoping Study to Evaluate Existing Suicide Prevention Training Modules and Resources for General Practitioners

Client – Department of Health and Ageing

This project was a comprehensive and wide ranging search for relevant training modules and resources. The search identified and collected training modules and resources aimed at GPs. A thorough analysis and review of all collected materials was conducted along with presentation of an Outcomes Report, which included recommendations for developing, piloting and evaluating a nationally accredited suicide prevention training module for use by GPs.

Project – Review of the Enhanced Divisional Quality Use of Medicines (EDQUM) Program

Client – Department of Health and Ageing

This project was a lapsing program review to assist decision-making for the 2007-2008 budgets. The project required HCA to interview 12 Divisions of General Practice, nationwide, who were involved with EDQUM, the ADGP and NPS, as well as the delivery of a literature review. HCA evaluated the appropriateness, effectiveness and efficiency of the EDQUM program so as to inform the Australian Government decision-making for the 2007-08 Budget.

Project – Facilitation of the Public Health Education and Research Program (PHERP) Quality Workshop

Client – Department of Health and Ageing

The purpose of this project was to determine the principles, objectives and outcomes of public health education, which would provide a model to guide public health education efforts within the context of existing public health education and curricula. The primary outcome of the project was a set of learning outcomes for the MPH core, which were designed to meet the stated aims of the project. HCA carried out a literature review as well as an employer survey for the client.

Project – Review of the Chemical, Hydrocarbons and Oil Training Package PMB06

Client – TaPS

The requirements for the second review of an existing Training Package led HCA to undertake a number of tasks. The tasks carried out by HCA were to review and improve quality, suitability and effectiveness of the package, rationalise and improve efficiencies by identifying commonalities and overlaps between content in Training Packages and to draw on cross industry synergies.

Project – Northern Tasmania ATC Performance Management System

Client – Australian Technical College -Northern Territory

The purpose of this system was to ensure that staff are involved in regular feedback of their performance whilst at the Australian Technical College Northern Tasmania. The feedback was an essential feature of developing a contemporary remuneration arrangement that recognised high performing staff, and provided an ongoing career development plan that was structured to build a highly capable team with significant skills and attributes.

Project – Development of Australian Workplace Agreements (AWAs)

Client – Australian Technical College- Illawarra

The purpose of this project was to undertake the Development of Australian Workplace Agreements (AWAs).

Project – Investigating the Feasibility of Portable Funding for Students with Disabilities

Client – Department of Education, Science and Training

The aim of the Project was to investigate and evaluate possible options for an Australian Government Funding model to facilitate portability and transparency of funding for supporting students with disability who transfer between schools and education sectors.

Project – OzHelp National Expansion Phase

Client – Oz Help Foundation Ltd

The purpose of this project was to carry out the development of a funding proposal to take to the Australian government for the national expansion of Oz Help Foundation to other States and Territories. The process was broken down into three major steps: determining the direction, identifying suitable strategies and programs of the Australian Government for funding and developing the funding proposal.

Project – OzHelp WA

Client – Oz Help Foundation Ltd

HCA examined the feasibility of expansion to Western Australia for this project. The feasibility study approach that was adopted in WA followed a similar pattern to the other states. Four dimensions that determine the feasibility of any community development action were examined as follows: The need for a proactive service in the area of suicide, the program can build on existing skills and resources provided in related areas of mental health and suicide counselling, there is strong industry as well as inter-sectoral support for the program, there exist some possible champions for the program.

Project – Visitor Servicing Strategy for Liverpool City Council

Client –IPM

HCA provided research expertise to assist with the development of a visitor servicing strategy for Liverpool City Council. The strategy, once implemented, helped to increase visitors’ numbers to the area, and enhance the prospects of the local community such as job and business opportunities. The project involved creating an inventory of local attractions, developing an action plan, including costs, for the implementation of the strategy, and developing key performance indicators for future reviews of the strategy

“Please contact HCA if you would like further information on this project or to access available reports.”


Project – OzHelp Expansion Project

Client – OzHelp Foundation

The program, created by an innovative partnership between government and industry, and through its work based training and coaching service was recognised for its direct contributions to improving the resilience of apprentices, workers and leaders in the Building and Construction industry. It improved the suicide risks in the community, OH&S, apprentice retention and general productivity in the workplace. HCA has assisted OzHelp in expanding its program to four other States and Territories. It has provided a scoping study for each area and will be consulting with local stakeholders within the respective locations. HCA has supported the program in each state through the establishment of a steering committee, which will develop their own strategic plans in line with the goals of the program, source their funding, and determine their governance and organisational structure.

Project –Accreditation Standards and Clinical Placement Requirements

Client – Department of Human Services Victoria

HCA undertook a study which identified and analysed the standards that were set by relevant accrediting bodies in relation to undergraduate clinical practice education requirements. The study also looked at the ways in which different Victorian universities have implemented these requirements for a range of health and allied health professions.

Project –Community Services and Health Industry Skills Report

Client – Australian National Training Authority and CSHISC

As part of the projects requirements, HCA undertook the task of writing an Industry Skills Report for the community services and health industries. HCA also analysed existing trends in the industry based on available data and identified key drivers that would affect future skills demand and supply and developed strategies for building and retaining a sustainable workforce particularly through Vocational Education and Training. The project involved significant literature review, consultation, drawing on CSHISC strategic plan and future scanning.

Project – Review of Rural Area Grants

Client – General Practice & Primary Health Care NT (GPPHCNT)

HCA conducted research and consultations with the funding agency, recipient organisations and other stakeholders including the Commonwealth Department of Health and Ageing to review the RAG grant criteria as well as application and approval processes. The new criteria allowed services to be differentiated or prioritised as well as mapped with the objectives of the client organisation GPPHCNT. A revised grant application form was part of the deliverables that are user-friendly without compromising on the financial accountability of GPPHCNT and grant recipients.

Project – Implications of Proposed New Specialist Training Models

Client – Applied Economics

HCA provided health workforce planning and training design expertise to a team of consultant economists. The project attempted to quantify the future impact on service delivery in public hospitals (especially teaching hospitals) of proposed new medical specialist training arrangements. These arrangements were intended to partially shift training from public hospital settings to alternative settings such as private hospitals, community health and private consulting rooms where significant work is performed.

Project – Review of the Plastics, Rubber and Cablemaking Training Package

Client – TaPS

This project reviewed and revised the Plastics, Rubber and Cablemaking Training Package. The aims of the review were to streamline the qualifications framework; enhance uniformity in qualifications and competency standards of plastics, rubber and cablemaking with other manufacturing Training Packages; further entrench equity principles; and clarify old and develop new units of competency.

Project – Expert Review of Submitted Paper

Client – NCVER

HCA submitted a report with attempts to offer quantitative evidence to support widely held opinion that future growth in skill demand in Australia would be more for interactive (people) and cognitive (data) skills, and less for motor skills.

Project – Editing of Assessment Templates

Client – TaPS

Editing of assessment templates for Australian Drilling Industry Training Committee Ltd units of competency.

Project – Facilitator Services

Client – Department of Health and Ageing

Provision of professional workshop facilitator services to the Department – Panel

Project – Recruitment & Retention of Allied Health Professionals in Victoria

Client – Department of Human Services Victoria

The project was of a desktop research to identify potential strategies to attract and retain allied health professionals in Victoria. The project comprised a detailed description at a national and international level of issues related to the recruitment and retention of the allied health workforce. Review efforts focused on national and international literature regarding career attractions, barriers, attrition, re-entry, factors/issues affecting recruitment and retention of 12 identified allied health professionals and their “specialties” as well as strategies that address the challenges. Discussion includes definition of allied health professionals.

Project – Submission to Perioperative Working Party

Client – Community Services & Health Industry Training Council

A submission to the AHWAC Peri-operative Working Party on behalf of the Community Services and Health Industry Skills Council was prepared by HCA.

Project – Assessment of the Impact of Increasing Access to MBS and PBS Beyond the Existing Primary Medical Focus

Client – Department of Human Services Victoria

The project required a desk analysis to identify specific circumstances where expanding access to the MBS and PBS to non-medical providers such as mental health practitioners or physiotherapists could provide a net benefit to addressing both geographic and clinical specialty workforce shortages. An attempt was made to identify strategies that could help minimise additional associated costs of expanding access to MBS benefits (for instance through limitations on access to benefits and limits on number of claims).

Project – Organisation Self Assessment

Client – Office of Public Employment

The newly formed State Services Authority (SSA) was beginning to look at public sector employment with a fresh perspective, building on past efforts of the Office of Public Employment. HCA conducted a literature review and (internal) stakeholder consultations to identify better practice recruitment, grievance resolution and EEO approaches, consistent with SSA’s broad employment vision.

Project – Review of the Rural Area Grants Program

Client – General Practice and Primary Health Care NT

Project – Health Training Package Review

Client – Community Services & Health Industry Skills Council

HCA undertook and evaluation for stakeholder submissions for the Health Training Package (HLT02). HCA reviewed and developed a discussion paper, which was based on feedback from stakeholders and a futuristic examination of the health system. The Paper was used to stimulate discussion on the requirements of a revised Health Training Package for the industry and in turn determined the framework and general principles that would underpin the re-development of the HLT02.

Project – Development of a Skills Ecosystem for Mental Health Services on the Central Coast

Client – NSW Department of Education and Training

Project – Survey of Perioperative Workforce

Client – Australian Health Workforce Advisory Committee

In completing this project, HCA constructed and administered a survey instrument to collect data on the (non-medical) national perioperative workforce. The survey involved over 1000 procedural facilities, from teaching hospitals to private day-only procedures rooms. HCA performed a basic analysis of data in preparation for workforce planning.

Project – Industry Skills Report

Client – Community Services & Health Industry Skills Council with ANTA

HCA undertook a study of direction, magnitude and implications of workforce drivers in the health and community industry. Data was nationally collected via desk research, mini-surveys and focus groups. The outcomes were to assist the client to strategically plan their roles in assisting the industry via VET products and services. The second phase involved adapting the plan to meet the organisational restructuring requirements as stipulated by the Australian National Training Authority (ANTA).

“Please contact HCA if you would like further information on this project or to access available reports.”


Project – Development of OMIR Competencies for PMAO2

Client – Manufacturing & Learning Australia

Conducted research and consultation for the further development and refinement of competencies developed for Off/Onshore Major Hazard Facilities Incident Response

Project – Evaluation of Outreach Models of Medical Specialist Service Delivery

Client – Department of Health & Ageing

In accordance with the project brief, HCA evaluated eight service models with varying characteristics. The models were established services, which could nevertheless provide lessons for the future direction of the MSOAP. The framework for purposes of delivering a comparative evaluation of the services consisted of various key steps which HCA successfully completed. HCA evaluated the eight medical specialist outreach services in order to determine critical success factors for effective, sustainable services to inform funding for specialist outreach programs.

Project – Evaluation of the Rural Pharmacy Initiatives Program

Client – The Pharmacy Guild of Australia

The overall Program as well as its individual 17 components required HCA to determine if priorities were set correctly for the Guild as well as meeting the needs of the project and individual stakeholder organisations. HCA provided information about the program, determined if overall goals and objectives were being met, promoted oversight and compliance, and demonstrated the merit and worth of the program. HCA completed this through the distribution of survey to 700 rural pharmacists to collect data on their use of the Rural Pharmacy Initiatives Program. The report included recommendations about the continuation of the Program as well as effective mechanisms for continuously maintaining and improving rural and remote access to community pharmacy services for the next five-years.

Project – Evaluation of the VIVAS Vaccination Register

Client – Queensland Health

The aim of this project was to assess the accuracy of immunisation records, stakeholder satisfaction, and effectiveness of the VIVAS Register in assisting Queensland Health to meet its commitments in the “Immunise Australia” Program. In accordance with the project brief, HCA provided Queensland Health with recommendations on the continued operation, or otherwise, of the Register which included: its future form, ways to improve effectiveness and efficiency as well as alternative strategies to support the immunisation data needs of the Queensland immunisation program.

Project –Pharmacy 2004 Conference

Client – Friendly Society

Project – Planning Framework for the Public Health Workforce - 2001 and 2004

Client – National Public Health Partnership

HCA developed a conceptualisation of an acceptable (intellectually and practically) method for planning the public health workforce. The consultancy focused on developing an approach to estimation of public health services demand, and translating that into a demand for labour and was conducted over several stages from 2001 t0 2004. The later phase focused on the development of a workforce planning tool at the Area Health Service level.

Project – Population Health Sector Health Training Package Development

Client – Community Services & Health Training Australia (CSHTA)

HCA developed a component of the Health Training Package to cover the emerging population health workforce. This included the development of 35 new competencies for recognition and assessment of best practice in population health practice.

Project – Stress in Independent School Sector

Client – Association of Independent Schools NSW Ltd

HCA conducted research into the causes of stress in the independent school sector for teachers, administrators and support staff categories, using a sample of 10 schools which were studied in depth. A report submitted to the client detailed guidelines on how to effectively address stress claims arising in schools and also provided suggestions on how to create a healthier school environment in order to prevent stress problems.

Project – The Valuing of Qualifications by Employers

Client – National Centre for Vocational Education Research

“Please contact HCA if you would like further information on this project or to access available reports.”


Project – Evaluation of Three Drug Research Centres of Excellence

Client –Department of Health & Ageing

The purpose of this project was to give an evaluation of National Drug & Alcohol Research Centre, National Drug Research Institute and National Centre Education & Training on Addictions to inform the Department future direction and funding. HCA was required to ascertain the effectiveness of the Research Centres in providing quality research and products that inform evidence-based practice by health, law enforcement and education services to re-dress drug-related harms; and develop recommendations about the mechanisms that could enhance the provision of the research.

Project – Expert Review

Client –The Pharmacy Guild of Australia

Expert review of research submission to the Pharmacy Guild.

Project – Expert Review

Client –National Centre for Vocational Education Research

HCA provided an expert review of research report in the vocational education and research area.

Project – Implementation of the Transition of Pharmacy Program

Client – Faculty of Pharmacy, Sydney University

HCA provided an expert review of research report in the vocational education and research area.

Project – Preliminary Feasibility Study on Setting up Nursing Training Schools in China

Client – Mr Simon Shao

HCA undertook a brief study on the viability of setting up nursing training schools in the mainland China. The study was carried out through the use of relevant Australian training resources, learners gaining Australian recognised qualifications and graduates obtaining employment in Australia.

Project – Review of Asthma Competencies

Client – Community Services & Health Training Australia (CSHTA)

HCA conducted a quick & cost efficient review of 8 draft competencies developed by the Department of Health about the suitability of the competencies for future recognition and/or accreditation. HCA provided an understanding of the way in which competencies can fit into a training framework and implementation models other than formal accreditation. Recommendations were also made on how the units may fit into the existing Health Training Package.

Project – Strategic Plan for Drug & Alcohol Workforce Development

Client – Department of Health, NSW

HCA facilitated a 2 day forum and drafting of a post forum workforce development plan for the Drug Bureau of the Department. Participants were from both government and non-government sectors that provide direct drug & alcohol and/or associated services. HCA’s contribution was to the development of a state-wide workforce development strategic plan for health workers that deal with drug and alcohol issues (and highlighting key implementation issues). HCA’s proposed implementation plan outlined strategies to enable specialist workers from all government and non-government agencies in order to develop and/or enhance their ability to manage drug and alcohol issues.

Project – Strategic Plan for Problem Gambling Treatment Services

Client – Department of Gaming & Racing, Casino Community Benefit Fund

HCA developed a strategic regional plan around gambling problems. The Strategic Plan was developed for three NSW regions in consultation with stakeholders and local communities.

Project – The Place of VET in Delivering Health & Community Services

Client – Community Services & Health Training Australia (CSHTA)

For this project, HCA provided a literature review and undertook qualitative and quantitative research to examine the extent to which employers in a range of industries valued the qualifications of their employees. The study also investigated the relationship between risk management and value of training and qualifications.

“Please contact HCA if you would like further information on this project or to access available reports.”


Project – Data Analysis of the General Practice and Emergency Department Interface

Client – Department of Health & Aged Care, NSW Department of Health, Victorian Department of Human Services

This study examined the joint distribution of utilisation rates (suitably adjusted and/or stratified) of hospital Emergency Departments and GP rooms. It exploited seasonal variation as a means of assessing availability of services. HCA’s role was to conduct data analysis of the general practice and emergency department interface using Commonwealth MBS data, NSW and Victorian emergency department data.

Project – Review of Database Requirements for Trainees for Public Health Training and Development Unit

Client – Department of Health, NSW

This study examined the joint distribution of utilisation rates (suitably adjusted and/or stratified) of hospital Emergency Departments and GP rooms. It exploited seasonal variation as a means of assessing availability of services. HCA’s role was to conduct data analysis of the general practice and emergency department interface using Commonwealth MBS data, NSW and Victorian emergency department data.

Project – Review of Manufacturing Mineral Products Training Package

Client – Manufacturing & Learning Australia

This study examined the joint distribution of utilisation rates (suitably adjusted and/or stratified) of hospital Emergency Departments and GP rooms. It exploited seasonal variation as a means of assessing availability of services. HCA’s role was to conduct data analysis of the general practice and emergency department interface using Commonwealth MBS data, NSW and Victorian emergency department data.

Project – Review of the Community Services Training Package Stage 2 - Development of specific Units

Client – Community Services & Health Training Australia (CSHTA)

This particular project was about the development of competencies in the Alcohol and other drugs area. HCA was required to develop a broad unit of competency suitable for front line workers, as well as developing competencies covering identification, assessment and control of hazards under Occupational Health and Safety regulations.

Project – Workforce Development Strategic Plan

Client – Department of Human Services, Victoria

The outcome of this project was to develop a strategic plan for workforce development that will strengthen the quality and capacity of Community, Primary and Women’s Health Services.  The project outlined the workforce composition, issues that were current at the time, learning needs, strategies to promote research and dissemination on evidence based practice, advice on the feasibility and costing of the proposed strategies. HCA’s role was to develop this Workforce Development Strategic Plan for the Community and Primary & Women’s Health Services.

Project – Workshop to Inform the Development of the Strategic National Action Plan for Arthritis and Musculoskeletal Conditions

Client – Department of Health & Ageing

HCA facilitated a workshop on Arthritis and Musculoskeletal Conditions for the National Priority Health Action Council. The workshop was facilitated in order to inform the development of the Strategic National Action Plan for Arthritis and Musculoskeletal Conditions.

“Please contact HCA if you would like further information on this project or to access available reports.”


Project – Analysis of the Current Environment Impacting on Nursing

Client – Australian Nursing Council Inc.

HCA submitted a scoping report to identify and assess the impact of major influences on the future nursing workforce and the regulatory options to ameliorate any adverse influences.

Project – Executive Officer recruitment - GP Division

Client – St George Division of General Practice

HCA was a personnel consultancy for St George Division of General Practice, a large Sydney division of general practice, to recruit a new Executive Officer. HCA managed all aspects of the recruitment from clarification of job specification through to offer and acceptance of a contract.

Project – Health Needs Analysis of the Refugee Population in the South Eastern Sydney AHS

Client – NSW Refugee Health Service

HCA performed an analysis of the health needs of existing and future refugee populations residing in the SESAHS. The analysis involved secondary data analysis, extremely sensitive case study interviews and focus groups with service providers and consumer advocates.

Project – Pharmacy Workforce Study

Client – The Pharmacy Guild of Australia

This project involved revising earlier project predictions for supply and demand situation for pharmacy workforce up to the year 2011. The study involved the analysis of secondary data sources (example: PBS and Medicare and Registration Board statistics, university enrolment and graduation statistics etc) and collection of primary data through a mail survey questionnaire. The conclusions were provided in the form of a range of potential workforce scenarios.

Project – Planning Framework for the Public Health Workforce - 2001 and 2004

Client – National Public Health Partnership

HCA developed a conceptualisation of an acceptable (intellectually and practically) method for planning the public health workforce. The consultancy focused on developing an approach to estimation of public health services demand, and translating that into a demand for labour and was conducted over several stages from 2001 t0 2004. The later phase focused on the development of a workforce planning tool at the Area Health Service level.

Project – Review of Incentives to Adopt a Risk Management Approach to OHS

Client – NSW WorkCover

A range of incentive types were examined for their efficacy in influencing small business owners’ behaviour and decision making in respect to OHS risk management. A taxonomy of incentive types was constructed. Recommendations for suitable incentives or approaches that will induce employers to undertake a systematic approach to management of OHS were provided.

Project – Review of the Community Services Training Package

Client – Community Services & Health Training Australia (CSHTA)

HCA drafted and edited the final report of the Stage 1 Review of the Community Services Training Package. In addition, data collection and analysis for the review of community service specific sectors was performed.

Project – Review of the Current Chemical, Hydrocarbons and Oil Refining Training Package (PMA98)

Client – Manufacturing & Learning Australia

For this project, HCA was required to identify the weaknesses, errors or other problems related to the CSTP assessment tools package. Upon identifying these weaknesses, HCA was required to either remedy the problems identified within the scope of the review, or to make recommendations regarding the issues found in this review.

“Please contact HCA if you would like further information on this project or to access available reports.”


Project – Cross-Industry Guideline Competencies for Customer Service

Client – National WRAPS

HCA undertook the mapping of existing customer service competency units from all industries, as required but National WRAPS. HCA completed this project by conducting nationwide cross-industry consultation which in turn led to the development of a set of Generic Competency standards for training package developers.

Project – Development of Support Materials for Training Packages

Client – Manufacturing & Learning Australia

As required for this project, HCA provided Manufacturing and Learning Australia with the development of generic support training materials for the non endorsed components of several existing Training Packages.

Project – Drug and Alcohol

Client – Department of Education and Training

As required for this project, HCA developed consistent drug and alcohol material for the Department of Education and Training. HCA also developed policies which were to be included in all appropriate TAFE courses.

Project – Injury Prevention Workforce

Client – Department of Health & Aged Care

The purpose of this project is to identify and classify the Australian injury prevention workforce in four priority areas, namely preventing falls in older people, falls in children, near drowning and drowning and poisoning among children 0-4 years. HCA undertook this project in order to Develop the classification system for the workforce in Australia in an attempt to prevent injuries.

Project – Module Descriptors Development

Client – TAFE NSW

HCA conducted a thorough mapping exercise on the Textile Production Certificates (I, II & III). HCA subsequently developed 10 module descriptors and re-wrote 3 of those 10 modules, based on relevant competency units provided by the client.

Project – Module Descriptors Development

Client – TAFE NSW

HCA developed 11 module descriptors for the Film, Television, Radio and Multimedia industries, based on relevant competency units provided by and close consultations with the client.

Project – Mutual Recognition of Retail Qualifications

Client – National WRAPS

HCA undertook the mapping of Australian and NZ Retail qualifications. This was completed with a view to making recommendations on the portability of the NZ qualifications. Further, HCA developed pamphlets for employers to help them with recruitment and training decisions.

Project – Pharmacy Summit Paper

Client – Pharmacy Guild of Australia

HCA undertook the writing and presentation of a discussion paper which was aimed at setting the strategic direction of community pharmacy for the next five years. The paper was presented at the pharmacy summit in Brisbane in July 2000.

Project – Practice Design and Conceptualisatio

Client – Lend Lease Retail

HCA was required to develop two stages (Stages I and II) of a usage plan in order to establish a purpose built health facility which, in turn, was integrated into the redevelopment of Erina Fair.

Project – Review of Plastics Rubber and Cablemaking Training Package

Client – Manufacturing & Learning Australia

HCA undertook a review of an endorsed Training Package as requested by the Australian National Training Authority.

“Please contact HCA if you would like further information on this project or to access available reports.”

For more information on projects completed by HCA prior to 2000 please contact us.