Our catalogue of projects

Over the last 30 years, we have completed a vast array of projects for different organisations and programs in the health and community sectors.

Here are just some of our projects. 

Evaluation of the Intellectual Disability Health Team Service Model

Health and Social Policy Branch, NSW Ministry of Health


A formative evaluation of the Intellectual Disability Health Team service model which aims to provide multidisciplinary health services to people with intellectual disability and complex health care needs.

The evaluation will focus on implementation changes and identifying improvements.

Evaluation of the Mental Health Community Living Supports for Refugees (MH-CLSR) program

Mental Health Branch, NSW Ministry of Health


A two-year formative evaluation of the NSW MH-CLSR program which commenced in mid-2019. The program is an adaptation of the mainstream Community Living Supports (CLS) program to support refugees and asylum seekers in NSW experiencing mental health illness or distress. 

Using a mixed methods approach, the evaluation will focus on the implementation of the service model across 11 sites in NSW. The project is expected to be completed by December 2020

Rural Mental Health Workforce Study

NSW Mental Health Commission


This project will review the operations, funding and projected future demand for interpreter services required by NSW Health-funded healthcare services.

The project will involve a literature review of best practice provision and utilisation of healthcare interpreting, analysis of demographic information, and interviews with HCIS service providers, service user representatives (healthcare providers and consumers), relevant health service and program/policy managers, and peak organisations. 

A final consultation process will help to develop recommendations for interpreter service funding and focus over the coming decade. 

Review of the NSW Health Care Interpreter Service

Health and Social Policy Branch,  NSW Ministry of Health


This project will review the operations, funding and projected future demand for interpreter services required by NSW Health-funded healthcare services. The project will involve a literature review of best practice provision and utilisation of healthcare interpreting, analysis of demographic information, and interviews with Health Care Interpreter Service (HCIS) providers, service user representatives and program/policy managers and peak organisations. 

A final consultation process will help to develop recommendations for interpreter service funding and focus over the coming decade. 

Evaluation of the ‘Safety of Young Tradies’ social media campaign.

Housing Industry Association / iCare Foundation NSW


This project is a formative evaluation of an innovative social media-based campaign to promote greater engagement of young residential housing industry workers (apprentices and labourers) in protecting their own workplace safety. 

Five priority safety issues will be address ina series of targeted behaviour change campaigns across selected social media applications. This evaluation will take into account relevant social media metrics, survey responses and qualitative data collected pre- and post-campaign case studies involving young workers, site supervisors and apprenticeship educators.

Evaluation of the Multicultural Disability Advocacy Association ‘Future Leader’ Training Project

Multicultural Disability Advocacy Association of NSW


This project was a brief summative evaluation of a suite of training activities coordinated by MDAA to develop participants’ skills and confidence. Funded by the Information Linkages and Capacity Building (ILC), this program was designed to prepare participants to take on more responsibility for leadership and advocacy, both within MDAA governance and in other advisory or group leadership roles. 

The program evaluation involved a round of qualitative data collection from program participants and analysis of written participant feedback.

Qualitative research for the Tackling Tobacco Mental Health Project

Cancer Council NSW

Completed 2020

This project included three pieces of qualitative research into addressing tobacco use among community managed health organisations (CMO) consumers and staff. 

The project was part of a broader research trial (cluster randomised controlled trial) jointly funded by Cancer Council NSW and the NSW Ministry of Health to examine the effectiveness of Cancer Council NSW’s Tackling Tobacco Program.

Published findings from the first stage of the study are available here

Reporting of subsequent findings will be available at a later date. 

Summative evaluation of the National Indigenous Critical Response Service (NICRS)

Thirrili Ltd.

Completed 2019

This project was an evaluation of the NICRS program, a national suicide postvention service for Aboriginal and Torres Strait Islander people who have experienced suicide or traumatic event.

The program is delivered by Thirrili Ltd. and funded by the Commonwealth National Indigenous Australians Agency. The evaluation involved extensive consultation in NT, WA, Qld and NSW with staff, clients and partner services led by Human Capital Alliance’s Indigenous Associate Consultants. 

Findings from the evaluation contribute to improving governance structures, implementation of the service model, and workforce planning and development. 

The final report is available  here.

ACT Health Care Passport for people living with intellectual disability

ACT Disability Directorate


A literature review was undertaken to determine international and national best proactive in relation to consumer-held, personalised health information and guidance to support care partnerships between healthcare providers and consumers, carers and other advocates or nominated support workers. 

With contributions from ACT People with Disabilities Inc, ACTCOSS and ACT Health Care Consumers Council staff and members, HCA collaborated with a core group of consumer representatives to develop a health care resources structure tailored to the needs of consumers that considered the needs and constraints posed by common healthcare interactions. 

The resulting package is risk-focussed and unique covering a spectrum of integrated care from primary care settings through to hospital admission, discharge processes and engagement with health care specialists and diagnostic providers, such as medical imaging and pathology.

Defining and establishing a National Certification Scheme for Medical Laboratory Scientists

AIMS/AACB (funded by the Department of Health)


This project involved detailed consultation with approximately 14 key long-established stakeholder professional and employer groups to define a mutually acceptable framework for self-regulation of the Australian medical laboratory science workforce. 

The process involved an extensive review of relevant literature and regulatory frameworks, preparation of a Discussion Paper, several rounds of consultation to identify and work through outstanding areas of disagreement or lack of clarity, formal sign off by all participating professional associations, and the preparation of a draft Constitution for the proposed certification body.  

The Australian Council for the Certification of the Medical Laboratory Scientific Workforce was established in mid-2019.

Workforce survey of the CMO sector 

Mental Health Coordinating Council 


Human Capital Alliance designed, administered and analysed a Workforce Development Survey for MHCC to collect information from member organisations about the current supply of the CMO mental health workforce. 

With a response rate of over 61.8%, findings from the survey will be utilised by MHCC to inform support and development of the CMO workforce in NSW. The final report is available here.

Program Logic for Living Well

NSW Mental Health Commission


Human Capital Alliance developed a program logic for the NSW Mental Health Commission (MHC) Living Well reform agenda as part of a mid-term review of the reform. 

This project was a follow up on a literature review undertaken for MHC to look at international and Australian mental health system reform and provided a chance for the MHC to reboot its focus and priorities. 

Working through a series of Human Capital Alliance facilitated workshops with MHC managers, a final program logic was created that linked to a set of performance indicators and the broader reform elements. 

Ridoutt, L. and Cowles, C. (2019). Literature review for a mid-term review of Living Well. Sydney: NSW Mental Health Commission.

Evaluation of the Aboriginal Maternity and Infant Health Services (AMIHS) Program

NSW Ministry of Health


A two-year mixed method evaluation that included quantitative and qualitative data collection and analysis of secondary and primary data sources. 

The evaluation covered analysis of implementation and outcomes of the service, a Field Implementation Rating Scale, a cluster analysis of implementation criteria, and analysis of epidemiological and service-level data such as the Perinatal Data Collection. 

Our Indigenous partner company collaborated closely with us to undertake extensive qualitative data collection in selected Aboriginal Communities.

Review, revision and delivery of Cancer Council NSW Tackling Tobacco Training

Cancer Council NSW


This project involved two key tasks for Cancer Council NSW to support the implementation of the research trial for Tackling Tobacco Mental Health Project. 

Firstly, a review and revision of the existing Tackling Tobacco package, including the training manual and supporting resources for facilitation.

This was followed by delivery of face to face training of the Tackling Tobacco training package to CMOs assigned to the high intensity version of the program. 

Defining the Australian Regulatory Profession and Analysing Demand and Supply for it’s Services

Department of Health, Canberra


Under the guidance of the Workforce Sub-Committee of the Environmental Health (EnHealth) Standing Committee of the Australian Health Protection Principal Committee (AHPCC), we have been commissioned to undertake a multi-phase study to describe and analyse the core roles, competencies, demand and supply for this critical profession. 

Working with key employers, such as national and state/territory regulatory agencies, we are utilising an innovative ‘ground up’ methodology to support the profession and its employers to highlight key competencies and strategically prepare for alignment of supply with demand to meet the needs of 21st century science-based regulation.

Evaluation of Capital Health Network Transition of Care Pilot Program

Capital Health Network


A one year evaluation of the Transitions of Care pilot for Capital Health Network. 

The focus of the pilot was to improve patient focussed transitions of care between hospital and primary health care and community settings. 

We developed a patient experience survey and analysed data collected, created a database to record patient information for record keeping and analysis for the evaluation and undertook interviews with key stakeholders.

Evaluation of Mental Health Collaborative

Mid North Coast Mental Health Collaborative (IMHpact)


This project evaluated and documented the benefits of an innovative regional collaborative mental health service redesign that attempted to realise the intent of the NSW state and national mental health reform agenda. 

Human Capital Alliance created a program logic for the evaluation which was then translated into a comprehensive evaluation framework and research plan through co-design process with the collaborative consumers.

The first year of data for the project was collected with sufficient skills transfer to collaboration partners and consumers to undertake future data collection. 

Review of the NT Refugee Health Service

Northern Territory Primary Health Network


This project contributed to the strategic planning and development of the Refugee Health Program in the NT. The program is funded by the NT Government and administered by the NTPHN to provide coordinated health services for refugees in their first 12 months of settlement. 

We reviewed service quality through quantitative and qualitative data collection and collaborated with NTPHN and several  government stakeholders to identify required service changes. 

An outcome of the project was a set of three possible service models appropriate to the NT. We also supported the NTPHN to implement the new model through community consultations. 

Evaluation of Bowraville Stronger Families Program

Numbucca Valley Phoenix


In collaboration with The University of Newcastle’s CRRMH, we undertook an evaluation of the Bowraville Stronger Families Program. This NGO led program aimed to build the capacity of the community to respond to family violence  and is the only program provided in Bowraville for the Aboriginal community. 

The evaluation concentrated on ensuring the program objectives are well understood, that there is an agreement on their importance, and that they are measurable and achievable. We also concentrated on developing quantitative data collection processes as part of normal operations. 

Review of Coonamble Family Wellbeing Program 

Western NSW Medicare Local (now Marathon Health)


An evaluation of the Coonamble Family Wellbeing Program which provides holistic, family directed health care to Aboriginal Clients. 

First, we sought feedback from program staff on the Evaluation Plan to ensure it was culturally appropriate and to provide advice on engagement processes with the program’s stakeholders. 

A workshop was held with stakeholders to clarify the objectives of the program and the end points of the program should have reached, numerous interviews, a case study and social network analysis. A literature review and management audit of the implementation of the project was also conducted. 

Evaluation of the Lake Nash Skin Disease and Utopia Homeland Community Gardens Project

Northern Territory Medicare Local 


An impact evaluation to gather evidence on the achievement of the Commonwealth funded preventative health projects in Lake Nash (Alpurrurulam) and Utopia (Urpuntja) Homelands. 

The evaluation involved purposeful interviews with targeted persons instrumental in the implementation of the projects, community level interviews and observations at project sites and a document review. Project results were fed back to the communities for discussion and agreement reached for future enhancements to the projects. In Utopia the feedback process was designed to successfully enhance communication and involvement of the community.

A full report for this evaluation is available here.

Evaluation of Hepatitis B s100 Community Prescribers program

Australian Society for HIV Medicine


The main aim of the Hepatitis B s100 Community Prescribers program is to facilitate the effective, safe management of patients with chronic hepatitis B in a community setting in order to increase access to care for the disease.

We designed a methodology to conduct an evaluation of the program which included an understanding of its implementation and its workforce. 

The methodology included numerous stakeholder interviews and a review of the program documentation and analysis of program statistics.